Help Center

We're here to help. If you would rather not read, simply call us for answers at 877-346-4410.

Placing an Order

How long does it take to ship my order?
Once my order ships, how long will it take to reach me?
What are my shipping options and what do you charge?
Do you ship internationally?
Can I send my purchase as a gift?
Is my credit card information secure?
More questions about placing an order?

Tracking an Order

How can I track my order?
Can I change my order once it's placed?
More questions about tracking?

You've Received Your Order

My order arrived damaged. Now what?
What is your return policy?
How do I return an item?
How do I exchange my order?
Any more questions?

Placing an Order

How long does it take to ship my order?
Orders placed before noon Pacific Time on any business day will ship the same day. Orders placed on weekends, holidays, or after noon Pacific Time will ship the following business day.

Once my order ships, how long will it take to reach me?
That depends on what you order, what shipping option you choose, and how close you live to the shipping warehouse. We can get just about any item to anyone in the contiguous US in five business days or less. For more detail, see our Shipping Facts.

What are my shipping options and what do you charge?
Please view our Shipping Chart for available shipping options and charges. You will have an opportunity to select the option that best suits your situation during Step 2 of the checkout process. If you do not see a suitable option, please contact us and we will do everything we can to accommodate your order.

Do you ship internationally?
Yes, we ship many (though not all) of our items to international addresses. Canadian orders are typically shipped via UPS. For all other international destinations (including APO addresses), we typically use the United States Postal Service. You can determine the shipping charge by entering your address in Step 1 of the checkout process.

In all cases, your international order may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs we quote. As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees. Accordingly, we recommend that you contact your local customs office for an estimate of any applicable taxes and duties you may be charged upon delivery and for further information.

Can I send my purchase as a gift?
Certainly. Step 1 of the checkout process allows you to enter gift information. We apply your gift message directly to the gift receipt (no prices reflected) for free. Make sure the shipping address reflects where you want the gift sent and the billing address reflects the buyer's credit card information.

Is my credit card information secure?
Absolutely. Please refer to our Security Guarantee for specifics.

More questions about placing an order?
Do not hesitate to contact us any time day or night. We will respond to your inquiry as soon as possible.

Tracking an Order

How can I track my order?
Once your order ships we will send you the carrier and tracking number information via email. You can review your package progress by looking up the tracking number on the carrier's website. If you do not have your tracking number, simply enter your order number into the Order Status page. You can find your order number in the subject line of your confirmation email.

Can I change my order once it's placed?
Please contact us immediately. In many cases, we can make changes if requests are given in a timely manner.

More questions about tracking?
Do not hesitate to contact us any time day or night. We will respond to your inquiry as soon as possible.

You've Received Your Order

My order arrived damaged. Now what?
Do not return the item immediately. Instead, contact us as soon as possible to learn how to proceed. In many cases, it must be returned directly to the manufacturer.

If the shipper is still present and the damage is apparent, ask the deliverer for a damaged goods form. Have the delivery person sign the document and contact us.

What is your return policy?
Please see our 110% Return Policy.

How do I return an item?
To return an item simply send the unwanted item to our returns warehouse at:

Skateboards Etc
Attn: Returns
9337 Commerce Center St., C1
Highlands Ranch, CO 80129

Assuming it arrives with all tags and in resalable condition, we will credit your account immediately and send you an email confirming the return. We suggest you use a carrier that can confirm delivery and issue insurance (like UPS or FedEx) as we can not be responsible for returned merchandise getting lost or damaged in transit.

For faster processing, please include your order number in the packaging.

How do I exchange my order?
To effectuate an exchange simply return the item with a note indicating the size or color you prefer. We will call with questions.

If you want to exchange an item quickly (rather than waiting for the returned item to get to us), simply order the new item as you normally would and we will credit your account when we receive your return.

Any more questions?
Do not hesitate to contact us any time day or night. We will respond to your inquiry as soon as possible.